Tag Archives: socialroi

  1. You Can’t ‘Dial In’ Customer Experience


    August 1, 2012 by thatsocialmediathing

    There is a particular line in this piece of research from Forrester that really resonates with me – ‘customer experience …
    Continue reading

  2. Trust her…she’s a Doctor.


    April 5, 2012 by thatsocialmediathing

    If your spreadsheets and pivot tables have all become a little labour intensive for keeping track of your Social efforts, …
    Continue reading



Hi! I'm Fiona. I'm a Social Media Strategist and spend my days thinking, talking, challenging and doing. I believe in being the change I want to see and when I grow up I want to be me. Come and get chatty with me on Twitter or Linkedin. I hope you find some useful info while you're checking out my blog - thatsocialmediathing.

Personal Links

Verified Services

View Full Profile →

Enter your email address to follow this blog and receive notifications of new posts by email.

The Social Set