Tag Archives: customer care

  1. NEWSFLASH: Social Media is not ‘free’

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    November 6, 2012 by thatsocialmediathing

      I see (and hear of) organisations that are still coming to grips with the reality that Social Media is …
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  2. Turn Your Social Media Frown Upside Down!

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    August 3, 2012 by thatsocialmediathing

      There’s always more than one way to look at Social Media. Companies who approach it from a ‘too hard’ …
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  3. You Can’t ‘Dial In’ Customer Experience

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    August 1, 2012 by thatsocialmediathing

    There is a particular line in this piece of research from Forrester that really resonates with me – ‘customer experience …
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  4. How To Reinvent The Helpdesk Wheel

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    March 7, 2012 by thatsocialmediathing

    You don’t have to Google too far to find a list of companys using Social Media to great effect. Most …
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thatsocialmediathing

thatsocialmediathing

Hi! I'm Fiona. I'm a Social Media Strategist and spend my days thinking, talking, challenging and doing. I believe in being the change I want to see and when I grow up I want to be me. Come and get chatty with me on Twitter or Linkedin. I hope you find some useful info while you're checking out my blog - thatsocialmediathing.

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