Tag Archives: crisis management

  1. Turn Your Social Media Frown Upside Down!


    August 3, 2012 by thatsocialmediathing

      There’s always more than one way to look at Social Media. Companies who approach it from a ‘too hard’ …
    Continue reading

  2. You Can’t ‘Dial In’ Customer Experience


    August 1, 2012 by thatsocialmediathing

    There is a particular line in this piece of research from Forrester that really resonates with me – ‘customer experience …
    Continue reading

  3. Why Twitter Rocks…

    Leave a comment

    March 7, 2012 by thatsocialmediathing

    There’s nothing better than a good infographic to boil all of that eye-burning data down to something palatable that even …
    Continue reading



Hi! I'm Fiona. I'm a Social Media Strategist and spend my days thinking, talking, challenging and doing. I believe in being the change I want to see and when I grow up I want to be me. Come and get chatty with me on Twitter or Linkedin. I hope you find some useful info while you're checking out my blog - thatsocialmediathing.

Personal Links

Verified Services

View Full Profile →

Enter your email address to follow this blog and receive notifications of new posts by email.

The Social Set