Category Archives: Social Media Customer Care

  1. NEWSFLASH: Social Media is not ‘free’

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    November 6, 2012 by thatsocialmediathing

      I see (and hear of) organisations that are still coming to grips with the reality that Social Media is …
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  2. It’s Not The Size Of Your Fan Base, It’s The Magic In It.

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    September 21, 2012 by thatsocialmediathing

    Today I read one of the funniest lines about the ‘stuff’ that brands churn into the Social stratosphere. It also …
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  3. Turn Your Social Media Frown Upside Down!

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    August 3, 2012 by thatsocialmediathing

      There’s always more than one way to look at Social Media. Companies who approach it from a ‘too hard’ …
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  4. You Can’t ‘Dial In’ Customer Experience

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    August 1, 2012 by thatsocialmediathing

    There is a particular line in this piece of research from Forrester that really resonates with me – ‘customer experience …
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  5. Social Strategy For Retail

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    July 31, 2012 by thatsocialmediathing

    Radian 6 make a lot of things about Social Media simple, which is why I really like their pack – …
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  6. Dear Australian Retail…You’re Dropped!

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    July 30, 2012 by thatsocialmediathing

    Retail has been a favourite sport of mine for more years than my credit card cares to admit. 12 years …
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  7. What’s A Fan Worth [infographic]

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    April 17, 2012 by thatsocialmediathing

    One way of determining the value that Social Media brings to your business is to know what a fan or …
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thatsocialmediathing

thatsocialmediathing

Hi! I'm Fiona. I'm a Social Media Strategist and spend my days thinking, talking, challenging and doing. I believe in being the change I want to see and when I grow up I want to be me. Come and get chatty with me on Twitter or Linkedin. I hope you find some useful info while you're checking out my blog - thatsocialmediathing.

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The Social Set