Turn Your Social Media Frown Upside Down!


August 3, 2012 by thatsocialmediathing


There’s always more than one way to look at Social Media.

Companies who approach it from a ‘too hard’ point of view ultimately lose out on all of the benefits (and $$$) it brings into a company.

Those who tackle it from a ‘let’s get organised and get involved’ standpoint are ones reaping the benefits.

American Express research shows us that customers who engage with brands for customer service:

  • spend 21% more with companies who provide great service
  • tell 42 people about good customer service experiences (15 for general pop’n)

You know what to do….click this link, print it off, pin it at your desk. It’s good!



One thought on “Turn Your Social Media Frown Upside Down!

  1. Reblogged this on thatsocialmediathing and commented:

    Short. Sharp and in pictures….just the way I like it!!

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Hi! I'm Fiona. I'm a Social Media Strategist and spend my days thinking, talking, challenging and doing. I believe in being the change I want to see and when I grow up I want to be me. Come and get chatty with me on Twitter or Linkedin. I hope you find some useful info while you're checking out my blog - thatsocialmediathing.

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The Social Set

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